We hope you can join us for the 2017 Mediware Customer Conference in The Big Easy! We’re excited to host more than 1,000 clients, partners, and team members in New Orleans, August 7-9, 2017. This year’s theme, “Breakthrough to Excellence: Building on the Best,” brings the Mediware Home Care Solutions, Long-Term Services and Supports, Behavioral Health, Rehabilitation Therapy, Respiratory Care, and Housing and Community Services divisions together for product training, education sessions from industry professionals, unique client perspective presentations, and an exhibit hall filled with dozens of our partners. It’s the place to be to stay up to speed on your Mediware product--and have a little fun, too!
Total Conference Attendees
Exhibitors & Sponsors
Total Group Sessions
Home Care Solutions Group includes:
CareTend • CPR+ • Fastrack • Homecare360° • MestaMed • Caretinuum
Respiratory & Rehab group includes:
MediLinks Inpatient • MediLinks IRFPPS • MediLinks Outpatient • MediLinks Pre-Admission • MediLinks Acute
We are excited for the 2017 Mediware Conference in New Orleans. What should you expect when attending this event?
Below are answers to common conference questions you may have.
There are many advantages to combining our divisional conferences into a single event, but the most important is that it enables us to demonstrate our commitment to our customers. We do this by responding to the many requests for access to a broader range of Mediware product offerings and by bringing together all the third-party partners with whom we collaborate. In addition, with the increased attendance now afforded by assembling in a single location, we can attract prominent industry speakers who make the sessions even more valuable experiences for all of our customers.
Yes! The Welcome Reception and Activity Night Tuesday, as well as time during meals and extended breaks, will offer opportunities to visit with Mediware team members. In addition, the Customer Success Lab and Answer Lounge will give you one-on-one access to Mediware team support and product management team members, so you can get your questions answered.
This year, all groups will convene at the Hyatt Regency New Orleans for the CEO Welcome, Keynote Address, and Cocktail Reception Monday evening and will convene again on Wednesday for the closing presentation. Starting Tuesday morning and throughout Wednesday, your groups will meet separately for division-specific education and collaboration. Check out your division’s schedule to learn more.
Yes! We heard from many of you in our surveys, and as a result, this year’s plans will closely resemble those of years past. We will have all groups at the Hyatt Regency New Orleans Resort take part in the opening and closing presentations. And all attendees will take part in the Welcome Reception as well as breakfast and lunch on both Tuesday and Wednesday and the Activity Night Dinner Tuesday evening. Please visit your division page for the specific agenda.
The Customer Success Lab and Answer Lounge will be a dedicated space for you to meet one-on-one with Mediware support staff. This will give you the opportunity to ask questions, work through issues, or learn tips and tricks to better utilize your Mediware products. A link to an online sign-up page will be added soon.
We offer CEUs for our respiratory group through the AARC. Because requirements may differ by state for our other divisions, we can send a certificate of attendance to you following the conference, which you can use as proof of attendance.
You may purchase a companion package that includes access to our nighttime events (Welcome Reception, Activity Dinner (and Final Dinner for rehab and respiratory) at a cost of $60 per meal. Payment must be received prior to the conference for a companion guest badge to be issued because we have to provide final numbers to the resort prior to the conference.
We invite you to dress as you like. We know you will be sitting in a classroom for several hours, so dress comfortably. Because it can be difficult to maintain consistent room temperatures, sweaters or jackets are recommended. Temperatures in New Orleans during August typically range from mid-70 to mid-90.
The Hyatt Regency New Orleans is a 15-mile ride from the Louis Armstrong New Orleans International Airport. For our home care, long-term services & supports (Harmony and AlphaCM), and housing and community services (Bowman) divisions, we recommend a shared ride service, or Super Shuttle. Cab transportation is also available both within the city and to and from the airport. Super Shuttle offers a one way trip ride for about $24. The Hyatt Regency New Orleans extends its guests a 5% discount on all modes of transportation booked through its partner, MyAirportTrip.com. Click here to make your reservation.
Complimentary Wi-Fi access is available in your hotel room and in designated areas throughout the resort. In consideration of the presenters/trainers and other attendees, there will be no access in the meeting rooms. If you require Wi-Fi during those hours, utilize your room or a designated area, or bring a mobile hot spot device to be used outside of the meeting room.
Meals for the Monday pre-conference day vary by division. There are on premise options at the hotel and conference center, including a Starbucks and several restaurants. Heavy Hors d'oeuvres will be provided during the Cocktail Reception after the Keynote Monday night. Breakfast and Lunch will also be provided Tuesday and Wednesday for all registered attendees. Coffee, tea and assorted soft drinks will be provided throughout the day during breaks. Dinner will be provided during the Customer Celebration event Tuesday evening. Name badges will be required at all meals.
The Hyatt does have restaurants on-site that will be open during our event. There are several restaurants within walking distance as well.
The Hyatt offers many dining solutions, including the following on-site locations:
- 8 Block Kitchen & Bar, full-service restaurant with breakfast and lunch buffet
- Vitascope Hall, state-of-the-art media and sports bar
- Borgne, Chef John Besh's newest restaurant
- Q Smokery & café, featuring country style barbeque
For those industry speakers who submit their presentations prior to the conference, electronic “handouts” will be available on the conference’s mobile app (coming soon). You will simply access the session on the app, and scroll to the bottom for session handouts. No printed materials will be handed out at registration.
Mediware has negotiated a special room rate of $164/night plus taxes for our attendees. Please follow this link to reserve your rooms at the discounted rate: https://aws.passkey.com/go/mediware2017.
This special pricing is available through July 17.
Double or king room, free basic Internet, 24-hour StayFit™ fitness center, and access to Bywater Pool Deck & Bar.
Located on the 2nd floor of the Hyatt Regency New Orleans, the on-site FedEx Office® Print & Ship Center offers a full range of business, including posters, banners, copying, printing, packing and shipping, and last-minute office supplies. If you need to ship packages to the hotel, FedEx Office also handles all inbound guest parcels. Click here to order online.
Bringing the family? New Orleans has a lot to offer, including a new World War II museum, Mardi Gras World, Audubon Nature Institute (zoo, aquarium, butterfly garden and insectarium, and more), Jackson Square in the French Quarter,, and cruises on the mighty Mississippi. Should you wish to enjoy The Big Easy before or after the conference dates, the hotel will honor our special rate two days prior to and after the conference to give you time to enjoy the city on your own.
This year's conference will take place
at the Hyatt Regency New Orleans. All
divisions will be housed in the same venue.
Reservations are now available for
all groups (except Respiratory/Rehab).
We have a great room rate of $164 per night
(plus tax) for conference attendees until
July 17, 2017. Mention the Mediware Customer
Conference when calling.
601 Loyola Avenue
New Orleans, LA 70113
As an exhibitor, you will have the opportunity to connect one-on-one with key decision makers in the home care, rehabilitation, respiratory, and health and human services industries. Sponsorship upgrades and opportunities are also available for a fee. As a valued partner, your participation gives you the unique opportunity to:
Register before July 1, 2017, and receive a $500 discount on your table in the exhibiting area. Contact Kim Carlsen for more details. You can also download our Exhibitor Prospectus TODAY to learn about the opportunities available and the groups that will be represented at the conference.